Voice of the Future: Building a Gemini-Powered AI Agent for Service Cloud Voice

What happens when you combine the real-time telephony of Service Cloud Voice with the multimodal power of Gemini? In this session, we move beyond standard bots to build a custom AI Agent using the Google Agent Development Kit (ADK).We will explore the architecture required to stream voice data from a BYOC connector to a custom Gemini-powered agent. You'll learn how to leverage Gemini's reasoning to interpret customer intent and execute complex Salesforce tasks via REST APIs. We will walk through the 'plumbing' of this integration—from secure API handshakes to event-driven actions—providing a blueprint for developers looking to build high-performance, autonomous voice experiences.